Policy and Procedures

Scheduling Policy

Please call our office to schedule an appointment; 910-763-1555. When scheduling an appointment, our staff will do their best to accommodate your schedule. Please understand however, there is a shortage of dermatologists, and many patients need to be seen.


Medication Refills

It is standard of care that a patient be seen once/year in order to continue getting medication refills. We will be happy to call in medications for you as long as you maintain yearly or otherwise planned follow-up appointments.


Cancellation Policy

Please call our office 24 hours in advance if you are unable to keep your appointment. If such notice is not given, you may incur a $25 fee. Another patient could use your time slot if you are unable to come.


Referral Policy

If you need a referral from your primary care doctor in order to see us or if you are being seen at our office at the request of another doctor, we need to have the referral in our office PRIOR to your appointment.

Please contact the doctor’s office two days before your appointment to be sure that they have sent us a consultation request. We apologize for any inconvenience this may cause, but the consultation request provides information we need to assist you with your skin problems and aids in processing your insurance claim.


Payment Policy

Our office participates with most major insurance carriers with the exception of the BLUE VALUE and Medicaid. We do accept all other Blue Cross Blue Shield Plans. If you have Blue Value Blue Cross or Medicaid you will be considered Self Pay and expected to pay at time of service. Please bring your insurance cards to our office. If you do not bring your insurance card, you may be asked to sign a waiver which states you will be responsible for payment of fees incurred during your visit. We ask that patients take care of insurance co-pays at the time of the visit. Please check your own co-pay requirements before you come. For your convenience, we accept Cash, Check, Visa and MasterCard.

Self pay patients will be required to pay $150.00 at check-in. If your visit exceeds $150.00 you will be asked to pay the remaining balance at check-out on that same day.

Our billing department is willing to assist you with any problems that may arise. If you need to arrange a payment plan, please call our office. If you have an outstanding balance, you must pay your co-pay and establish a payment plan with our office prior to being seen again. Of course we will continue to provide you with excellent dermatology care if you should have a dermatologic emergency.

If you have United Healthcare Compass Plan, Veterans Administration Plan, or Tricare Prime you must have an authorization for your visit. If you do not have an authorization we will have to reschedule your appointment until one is obtained.


Our Choice for Pathology if You should need a Biopsy:

If a biopsy is performed while you are at our office, your tissue will be submitted to Richfield Laboratory a division of Dermpath Diagnostics. The pathologists at Dermpath Diagnostics are board-certified dermatopathologists (specialists in looking at skin under the microscope). If you choose to have your specimen sent to a different pathologist, please understand that a general pathologist (one which is not a specialist in looking at skin under the microscope) will be assessing your skin.


Everyone at Dermatology Associates is pleased to be at your service!